J Crew Factory Customer Service
J. Crew is an American retailer of Men’s, Women’s, and kids’ clothing and accessories which include denim, t-wear, dresses, suiting, shirting, wedding, loungewear, outwear, swimwear, sweaters, footwear, jewelry, bags, wallet, etc. It operates through retail stores as well as online. There are about 450 retail stores in the United States.
J.Crew is in the business for 34 years and has evolved over the years. It has become a trusted name in the apparel arena. www.factory.jcrew.com is the online store from J. Crew and offers products at great deals and heavy discounts. You can find many premium quality products at an unbelievable price under sale and clearance.
Sign Up for an Online Account
Signing up for an account offers you several benefits. When you sign up, you get 15% off on your first order, and 20% on your birthday; you get an email on new arrivals, about flash sales, offers, etc. Once you have signed up for an account, you can log in to it anytime. Follow the steps given below:
- Go to www.factory.jcrew.com
- Click on the link ‘Sign me up’ displayed on the right of the home page.
- Enter your email address and click on the button ‘Sign up.
- Enter your first name, last name, and birthday. Create your password and confirm it. Then click on the button ‘Submit’. Your account will be created immediately.
How to Purchase online at www.factory.jcrew.com
You have a massive selection of products available online to choose from. The website is designed in a user-friendly way and it is very easy to navigate through. There are several customer services made available on the website. You get to see images of the products as well as descriptions and available options.
You also get a size chart and size guide. Moreover, it is very convenient as you don’t have to go to a store and hunt through the racks to find an item. Follow the guidelines given below on how to purchase online:
- Go to www.factory.jcrew.com
- Browse through the items in a category of your interest. When you find an item you would like to buy, click on it.
- A detailed page for the image of the item and description will be displayed. Select the size, color, number of quantity. Then click on ‘Add to Bag’. If you want to buy other items, continue adding to your bag in a similar way.
- When done, click on your Bag displayed in the top right corner of the page. Review items in the bag. Then click on ‘Checkout’.
- Review your order summary and then click on ‘Check out now’.
- Sign in to your account if you are a registered customer. You can also sign in as a guest customer. For the registered customers, information regarding shipping address and order is saved; which you can refer to later if you need to.
- Enter your shipping information. Then click on the ‘Continue’ button.
Make payment in order to place your order. You will receive an email notification regarding your order when it is shipped.
Factory.jcrew.com/returns and Exchange
If any of the products are found defective, you can get them exchanged or return them within 30 days of receiving them. The refund will be made in the original mode of payment. The item must be unwashed, undamaged, and intact.
It must be packed in original packaging; you have to put the original receipt of purchase in it if the purchase is made through check. You can return it to any of the nearest stores or through the mail.
J Crew Factory Order Status
You can check the status of your order online. It is simple. You just click on the link ‘Check Order Status. Enter your order number and billing zip code and click on the button ‘Send Info’. Your order status will be displayed immediately.
Shopping online at www.factory.jcrew.com is a pleasurable experience. If you have any queries, you can call the customer service representative at 866 739 5942 or contact through email at [email protected]. Read more articles on wink24news.